Hand Carved Wooden Animals, Hand Carved Wood Furniture and Wooden Children’s Furniture, Yorkshire UK

Terms and Conditions

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.

IF YOU ARE HAVING PROBLEMS PLACING ITEMS IN YOUR BASKET OR ON PAYMENT PLEASE CONTACT US DIRECTLY ON 01226 780950 OR EMAIL info@orchidlivingltd.com

PLEASE CHECK THAT YOU HAVE COOKIES ENABLED.

GENERAL TERMS AND CONDITIONS

This site is owned and operated by Orchid Living Limited. If you have any queries about these terms and conditions or if you have any comments or complaints regarding our website, please contact us at: info@orchidlivingltd.com

1. The contract between us
Payment of the full price of the goods ordered must be received before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by email to you at the email address you provide on your order form. Our acceptance of your order brings into existence a legally binding contract between us.

2. Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Orchid Living Limited.. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our prior permission. You may not modify, distribute or repost anything on this website for any purpose without the consent of an appointed officer of Orchid Living Limited.

3. Content Details
We have taken care in the preparation of the content of this website. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Due to the handmade nature of much of our product range, any weights, dimensions and capacities given about the goods are approximate only.

Please note: colours displayed in our product photographs may vary on different PC displays.

4. Making a Purchase and Availability
Making an online purchase at Orchid Living Limited is easy, quick and secure and is available 24 hours a day, 7 days per week. Simply browse our online shop and add any items you wish to purchase to your shopping bag after confirming the quantity.

When you have finished your shopping, just click on "checkout" and fill out the details needed to complete your order ensuring that all fields marked with an asterisk * are mandatory. Failure to complete these fields will prevent your order from being completed.

All orders are subject to acceptance and availability. If the Goods you would like to order are not available from stock, no items will go on back order and we will contact you by e-mail or phone (if you have registered with us) if the item(s) ordered are out of stock and informing you when the product will be back in stock.

4a. Discount Vouchers.

From time to time Orchid Living issue customers with special offer discount vouchers to say thank you for having shopped with us in the past. The best way to qualify for these vouchers is to either have purchased on the website or to enrol on our newsletter mailling list, just enter your email address in the Newsletter box found in the top left of each page.

4b. Voucher redemption.

To redeem a discount voucher just enter the code provided in our newsletter into the discount box in your shopping basket and click on Update Basket. The relevant discount will then be calculated and displayed in your basket. Please note these vouchers are normally applied to a minimum spend value which is outlined in the newsletter along with a valid until date. The codes are case sensitive so be sure to enter the code exactly as displayed in the newsletter.

5. Acknowledgement and acceptance of your order
You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.

7. Ordering errors
You are able to amend your order up until the point you click on submit. Any amendments after this time should be sent by email to customerservices@orchidlivingltd.com. All efforts will be made to amend your order up until dispatch. After this point customers no longer requiring the items should return them directly at their own cost and responsibility to Orchid Living Limited.

8. Personalised items

Due to the individual nature of personalised products Orchid Living Limited will not offer refunds unless the item has been damaged in transit. Customers are requested to ensure that the correct spelling is provided, Orchid Living Ltd cannot be held responsible for ant errors.

9. Price
The prices payable for goods that you order are as set out in our website and are in £’s sterling. All prices are inclusive of VAT at the current rates and are correct at the time of entering information. Prices exclude delivery.

Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

10. Postage and Packing
Great care is made in dispatching your order. Every effort is made to ensure your order reaches you in perfect condition. Any damages incurred during transportation must be reported in the first instance to the delivery courier/agent and to Orchid Living Limited by email within 72 hours of delivery. Photographic evidence of breakages should be sent by email to customerservices@orchidlivingltd.com

Postage and packing rates are calculated as follows:

Orders up to £14.99 are charged at £2.50.
Orders between £15.00 and £39.99 are charged at £5.
Orders over £40 are entitled to free postage and packing.

The above is based on UK mainland delivery excepting the Scottish Highlands and Islands, Channel Islands and Northern Ireland. For postage rates to excepted regions please contact Orchid Living Limited for a quote.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

Please note that refunds for unwanted goods will be on the basis of the invoice value less the postage unless the goods are faulty or broken in transit. For goods qualifying for free postage and packing full refund will be made for returned items minus initial postage costs incurred by Orchid Living to a maximum of £15.

11. Payment terms
Our Payment process is operated through SagePay (Protx) via a secure server. You can check this by looking for the closed padlock at the bottom of your browser window at the payment stage. All card information is encrypted using the latest secure technology and passed directly to SagePay for authorization. No credit card information is stored on the Orchid Living server at any time.

We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. Please note that your payment transaction will appear as Orchid Living Ltd on your credit/debit card statement. Payment by cheque is also accepted, please contact customer services to notify us of your intention to make payment by cheque. All cheques must be cleared by the bank before orders are dispatched.

For payment by debit/credit cards please contact our Order Helpline on 01226 780888 Monday to Friday, between 9.30am and 5pm where we can process your order and payment details over the telephone. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

12. Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

13. Cancellation rights
We hope that you will be delighted with your order, however there may be an occasion where you need an exchange or a refund.

13.1 Under the Distance Selling Regulations you have the legal right to cancel your contract, eg; an exchange or refund within seven days of receipt of your goods (with the exception of any made to order items). You will not have to pay any penalty, however, you will need to notify us if you wish to cancel your contract within seven days.

We cannot make refunds or exchanges for used items or customer damaged goods.

13.2 If you have received the goods before you cancel your contract then (unless, under clause 15.1, any made to order items for which you do not have a right to cancel) you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

13.3 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

13.4 You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

14 Cancellation by Us

14.1 We reserve the right to cancel the contract between us if:

14.1.1 we have insufficient stock to deliver the goods you have ordered;
14.1.2 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

14.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

15 Liability

15.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable).

If you notify a problem to us under this condition, our only obligation will be, at your option:

15.1.1 to make good any shortage or non-delivery;
15.1.2 to replace or repair any goods that are damaged or defective; or

15.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract

15.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

15.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

16 Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

17 Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

18 Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

19 Privacy
You acknowledge and agree to be bound by the terms of our privacy policy which are clearly stated on our website under the "Privacy" section.

20 Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.